Customer journey automation

Data-driven & personalised customer journeys across all channels - Email, SMS, WhatsApp, in-app notification, Slack etc.

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Chat with your customers using live chat, ai bot etc

Customer Journey & Messaging Automation

Send behavioral & event-triggered, transactional & newsletter messages across Email, SMS, Push, WhatsApp, Slack & in-app notification inbox.

Customer Journey & Messaging Automation

Automate customer journey using behavioral & event-triggered data. Send transactional & newsletter emails, SMS to keep your customers engaged.

Journeys: Send customer through an automated omni-channel engagement journey.

Newsletter: Send newsletters and announcements to your customer segments to keep them engaged

Transactional messages: Deliver critical information to provide reliable and instant communication when it matters most.

Create data-driven customer journey automation on Xoal

Automate and personalize customer journeys using first-party data from your database, SaaS apps and more.

Personalize customer experience with customer data; attribute, events and more

Personalization

Personalize messages with customer data, events, and custom object. Use liquid and merge tags to deliver relevant messages.

Personalize customer experience with customer's preferred language and timezone

Localization

Send messages in customer's preferred language & timezone to get increased engagement, improved customer loyalty, and higher conversion rates.

Trigger workflow with user data, and events

First-party data

Trigger a workflow a customer performs an action, on customer attribute changes and control workflows with first-party data.

Easy to build

Effortlessly build omni-channel customer journeys that run for months, even years.

No-code visual builder

Create customer journey workflows without writing a single code. Include channels, delays, logics etc using our visual workflow builder

Intuitive drag-and-drop interface

Use drag-and-drop interface to easily outline bring your customer experience vision to life without relying on technical teams. Preview your workflow to see exactly how the automations flow is going to be executed.

Pre-built templates

Select from an extensive list of pre-built templates for Onboarding, Lead nurturing, Trial renewal, Product adoption, Customer Retention, Re-engagement of Inactive Users, Upselling and Cross-selling, Subscription Renewal.

Customer segmentation

Leverage customer data, events, and actions to create segments or cohorts.

Event trigger

Trigger workflows with using customer data attributes, events, or actions without limits.

A/B testing

Automate testing for forms, newsletter contents & workflow paths to optimize marketing efforts. Measure variants to see what works.

Analytics

Get insights, analytics and logs into your customer journey workflows etc. Easily trace a customer path through a workflow.

Respond to events on external tools

Trigger customer journey workflow when an action is taken on third-party apps. For instance, create a new customer on Xoal when a new customer is created on Salesforce or send an SMS when a customer schedules a meeting on Calendly.

Do more with external apps

Automate customer support, management and engagement on Xoal using events using events from third-party app and CDPs.

Works with any app

Xoal integrates with any tool via Zapier, or Pabbly connect. You can also integrate with any tool that sends webhooks with no extra work or configurations required.

Trigger automation using events from third-party tools

Ready to automate customer journey?

Visual journey builder
Newsletters
Transactional messages
Customer segmentation
Data-driven
AB testing

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