No per seat pricing
Free
$0
/ month
- 2 team users
- 1 project
- Live chat
- Help center
- Shared inbox
- Emails
- Messenger widget
- Customer segmentation
Starter
$37
/ month
- Everything in free plan
- 10 team users
- 2 projects
- AI chatbot (beta)
- Multi-channel messaging
- SMS
- Forms
- Workflow automation
- Help center site
- Roadmap site
Popular
$97
/ month
- Everything in starter
- Unlimited team users
- Unlimited projects
- In-app notification center
- Advanced integrations
- Remove "powered by" branding
No per seat pricing
Utilize AI in support and messaging automation.
Everything you need to automate support tasks, customer messaging and feedback management
Team and Access
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Team users | 2 team users | 10 team users | Unlimited team users |
Projects | 1 project | 2 projects | Unlimited projects |
Message & customer journey automation
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Unlimted messaging workflows | |||
Newsletter | |||
Transactional messages | |||
Visual flow builder | |||
Advanced segmentation | |||
A/B testing | |||
Control rules | |||
Advanced personalization | |||
Behavior-based messaging | |||
Third-party event-based messaging | |||
CDP-based messaging | |||
Data warehouse messaging |
Message channels
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Email | |||
SMS | |||
Push notification | |||
WhatsApp | |||
Slack | |||
In-app notification center |
Customer support, ticketing & inbox
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Live chat | |||
Shared inbox | |||
Canned response | |||
Convert to ticket | |||
Assign ticket |
Kota, AI in customer support and message automation
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Multiple content sources | |||
AI chatbot (beta) | |||
AI summary | |||
AI reply |
Forms & Survey
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Unlimited forms | |||
Share forms publicly | |||
Form answers |
Help center
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Public knowledge base | |||
Unlimited collections & articles |
Roadmap
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Public roadmap | |||
Feature request management |
Platform
| Feature | Free plan | Starter plan | Popular plan |
|---|---|---|---|
Analytics | |||
Logs | |||
Custom object | |||
Custom domain | |||
API & Webhooks | |||
Third-party integrations | Limited | ||
Remove Xoal branding | |||
Managed migration |